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CONTACT AND SHIPPING INFORMATION
Tailwinds, Inc.
775 East Blithedale Avenue #166
Mill Valley, CA 94941-1554
Order Line: 1-800-TAILWINDS (1-800-824-5946)
Business Line: 1-415-380-8181
Fax Line: 1-877-716-7229
E-Mail: service@tailwinds.com


THE TAILWINDS GUARANTEE
We want you to be 100% satisfied with your purchase. If, for any reason, you are not absolutely satisfied with anything you order, simply return the product to us in new and original condition within 30-days of receipt for a merchandise credit or refund.


ORDERING AND DELIVERY INFORMATION
ORDERING: We accept American Express, Dicover, MasterCard, Visa and Pay Pal as payment methods. Only Pay Pal orders with a confirmed shipping addresses are accepted. Single orders over $600.00 may only be shipped to the billing address. Prices are subject to change without notice.
STANDARD DELIVERY: Most in-stock items that are ordered with ground service are shipped within 2-business days of receipt of your order unless otherwise noted in the product description. We ship via FedEx, UPS and the U.S. Postal Service. You can expect to receive your order within 3-10 business days. Please note that Tailwinds reserves the right to increase the order total when multiple items are ordered to cover shipping expenses. The shipping costs listed below are for ground service in the continental U.S. and are per shipping address. The shipping costs for Alaska, Hawaii, APO and FPO addresses may be more depending on what is ordered and how we ship. We will contact you via e-mail if costs are higher. We ship Monday through Friday and deliveries are Monday through Friday, major holidays excepted. Some items have additional shipping costs due to specialized packaging or box size (called dimensional weight by the shipping companies). These costs are given in the product description and will be manually added to the order after order submission. Personalized items and certain custom items may take longer. Please refer to the product description for these items.
Ground Shipping Fees (includes insurance)
•1 lb. = $5.99
•2 lbs. = $8.89
•3 lbs. = $10.99
•4 lbs. = $11.99
•5 lbs. = $12.99
•Over 5 lbs. = $1.00 for each additional pound.
RUSH DELIVERY: We offer Express Shipping (1-2 business days) for an additional $32.00, and Priority Shipping (2-4 business days) for an additional $11.00 on all in-stock items. Orders must be placed by 10:00 A.M. Pacific time for same day shipping. Delivery time does not include weekend days and holidays. Certain products are not available for rush delivery. Please refer to the product description for these exceptions. These are noted by the “Availability” information just above the “Add to Cart” button. Some items have an additional rush delivery charge due to box size (dimensional weight). These costs are given in the product description and will be added manually to the order after order submission.
RETURNS AND EXCHANGES:
If a return or exchange is requested please email or call for a Return Authorization (RA) number. All returned or exchanged merchandise must be in the Tailwinds office within 30-days of delivery. Please ship all items back insured and ship to the above listed Tailwinds address. All materials need to be returned with the merchandise including all manuals. If all materials are not enclosed a 20% restocking fee will apply. For our early bird Christmas shoppers, shop with ease. The return policy for Christmas merchandise is extended to two weeks after Christmas. Shipping costs are not refundable.
SPECIAL ORDER MERCHANDISE: These items are procured based upon order demand. A 50% non-refundable deposit is required at the time of order with the balance being charged at the time of shipment. Special order merchandise is not returnable.
INTERNATIONAL ORDERS:
We only ship to countries where insurance is available and not all items are available for international shipping. You will be advised via e-mail for your approval of ship charges for your acceptance and you are responsible for any custom duties or taxes. We ship via USPS Priority International. This is generally a 6-10 business day air service once shipped.
SALES TAX: Sales tax is necessary for deliveries to the state of California only. The tax rate is 7.50%

THE TAILWINDS PRIVACY POLICY:
We believe that the information provided to Tailwinds to place an order is private. Therefore, Tailwinds does not rent or sell your information or allow companies that ship on our behalf to use your information for their own marketing purposes. This includes the customer name, address, telephone number, e-mail address, etc.
Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.